Overview
The Level 2 Award in Hotel Management introduces learners to the fundamental principles, operations, and customer service practices that underpin successful hotel and hospitality management.
This qualification provides a foundation for individuals seeking to start a career in the hotel, tourism, or hospitality sector, or for current employees wishing to enhance their knowledge of hotel operations and guest services. Learners will gain an understanding of front office procedures, housekeeping management, food and beverage service, guest relations, and the importance of maintaining high standards of quality, hygiene, and safety.
Learning Outcomes
- Understand the structure and functions of the hotel industry
- Describe the roles and responsibilities
- Demonstrate understanding of customer service principles
- Understand hotel booking, check-in, and check-out procedures
- Recognize the importance of housekeeping standards
- Understand the basics of food and beverage operations
Qualifications Specifications
Qualification Number : 401/220/032
Credit Hours : 16
Qualification level : Level 2
Type : Award
Evaluation Method : Assessment/Exam
Available Locations : United Kingdom (UK) & Internationally
